Frequently Asked Questions (FAQ)
Q: What kind of payment options do you offer ?
We offers a variety of payment options as below:
METHOD 1: CREDIT CARD
Online payment via PayPal (Visa or Mastercard).
METHOD 2: BANK-IN
Offline bank-in (cash or cheque) payable to OCBC , please find our bank account information below:
Bank: OCBC, Singapore
Account No: 629-584475-001
Type: Current Account
Account Name: GMM Technoworld Pte Ltd
Swift Code: OCBCSGSG
Bank: MayBank, Malaysia
Type: Personal Current Account
Account Name: Yeo Yong Kiang
Account No: 501271021282
Bank: National Australia Bank, Australia
Account Type: iSaver Account
Family Name: Yeo
First Name: Yong Kiang
After bank-in, please email us the scanned copy of the payment slip or fax it to us at 63856984 with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque
Please note that order will only be processed after the cheque is cleared or cash is deposited.
METHOD 3: WESTERN UNION MONEY TRANSFER
Offline money transfer (accept SGD only) payable to,
First Name: YONG KIANG
Last Name: YEO
Address: 8 Burn Road #05-01 Trivex, Singapore 369977
After you done the money transfer, please email and provide us the Sender First, Last Name, Address, Amount expected and Money Transfer Control No. (MTCN).
Q: How secure is shopping with GMM Technoworld ?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than GMM Technoworld . To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at GMM Technoworld 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at GMM Technoworld .
* SSL available only if you make payment through our payment gateway like (Paypal )
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
Q: I have signed up to www.waterproofgadget.biz but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at firstname.lastname@example.org for technical assistance.
Q: I have a user account with www.waterproofgadget.biz but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with www.waterproofgadget.biz. The password will be sent automatically to the registered email address.
Q: I have a user account with www.waterproofgadget.biz , how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from www.waterproofgadget.biz without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: How do I know GMM Technoworld latest news and promotions ?
Just subscribe to our newsletter, which we published quarterly. Or you can subscribe to our website to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Q: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at email@example.com with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from GMM Technoworld. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that GMM Technoworld has received your orders and will process it as soon as possible.
Order Processed: This email confirms GMM Technoworld has processed your order.
Order Shipped: This email confirms that GMM Technoworld has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
Yes, you can. However, there are terms and conditions for this. Please refer to the Return & Exchange Policy for more information on this.
Q: I can't find a particular product/item I want from www.waterproofgadget.biz online store, what can I do ?
Kindly contact us at firstname.lastname@example.org or call us at 65-63861815 for further enquiries. We will try our best to assist you or recommend you an alternative.